TERMS & CONDITIONS

TERMS & Conditions

  • NO REFUNDS

  • Second hand ticket sales are only permitted via the authorized ticket exchange on Universe.

  • You may be refused entry to the festival if your ticket is found to be cancelled, damaged or defaced in any way and does not appear in the front gate scanner system.

  • The promoter reserves the right in its sole discretion to change the festival artist line-up, the festival dates, entry and exit times to the festival, artist performance times, amount of artists, special effects, amount of stages, amenities, amount or type of stalls, festival programmes, camping ground layouts, festival site layout or any other festival facility or attraction (jointly “facilities and attractions”) without notice. The promoter shall not be required to provide ticket refunds (in whole or in part) or other compensation to ticket holders if the facilities and attractions are changed.

  • The promoter will not give any ticket refunds (in whole or in part) or other compensation to ticket holders due to poor weather prior to, during or after the festival. 

ACCESS TO FESTIVAL SITE

  • The promoter fully reserves the right to refuse any ticket holder entry to the festival site if the promoter in its sole discretion believes that the ticket holder would be a potential threat to security or the smooth running of the festival.  In the event a ticket holder is refused entry to the festival pursuant to this clause, that ticket holder shall not in any circumstance be entitled to a ticket refund.  

  • Ticket holders must wear a wristband at all times during the festival.  If you are caught without a wristband, you will be removed from the festival site.

  • If you are collecting or scanning tickets at the festival gate, you must provide festival staff with valid photographic identification.  If you fail to do so, you may not be admitted entry to the festival.

  • Your ticket shall only provide access to signed ‘public’ areas at the festival site.  You agree to keep within the signed ‘public’ areas of the festival site.  Ticket holders who are found in unauthorised areas may be asked to leave the festival.  Ticket holders who are found outside the boundaries of the festival site will be considered trespassers and subject to prosecution by local authorities.  

  • The promoter reserves the right to evict any ticket holder who does not comply with the terms and conditions hereunder.

 

CONDUCT OF TICKET HOLDERS

  • You will follow all directions of festival staff at all times during the festival.

  • Community standards of behaviour are expected at all times during the journey to the festival, during the festival and during the journey home from the festival.  Persons deemed to be behaving in a manner that is dangerous or unacceptable to the promoter be refused entry, removed from the festival site and/or reported to local authorities.

  • The promoter cares for the environment and community. Please be respectful and place any litter in the bins provided around the festival site. Be waste and water wise - thank you. 

 

MINORS

  • A parent or legal guardian (“Guardians”) must accompany any person under the age of 18 (“Minors”) who attends the Festival.  Guardians must supervise minors at all times during the festival and be responsible at all times for the safety and wellbeing of the minors.

  • These terms and conditions apply in full to all minors and guardians must ensure that minors in their charge, comply with these terms and conditions.

  • Parents/Guardians hereby agree to hold the promoter, its officers, staff and contractors harmless from any and all liability for all demands, loss, liability, claims or expenses (including legal fees) incurred by a minor in his/her charge or caused to third parties by a minor in his/her charge, arising out of that minor’s attendance at the festival or any breach by that minor of these terms and conditions.

 

RESTRICTIONS

The possession, sale or use of illegal drugs or illicit substances is strictly prohibited.  The promoter does not condone or endorse the use of such substances.

The following items are also strictly prohibited on the festival grounds:

  • No illegal, dangerous or menacing items;

  • No mini-bikes or other similar motorized vehicles;

  • No glass bottles, containers or breakable drinking glasses;

  • No pyrotechnics, fire crackers, sparklers or flares;

  • No generators or sound systems

  • No dogs or pets (guide dogs only excepted); and

  • Any ticket holder found with them in their possession will be removed from the festival site.

 

WAIVER

You as the ticket holder hereby acknowledge that the festival site and/or the land it is staged on is an inherently dangerous place that may contain all manner of obstacles, risks and dangers, both known and unknown, natural and man made which may result in loss or damage to your property, personal injury or even death. Knowing the aforementioned matters to be the case, if you choose to attend the festival and enter the festival site, you do so AT YOUR OWN RISK, waiving and foregoing any rights to make any claims for losses and injuries and you warrant that you will come well prepared to handle challenging situations that may be presented to you at the festival site. 

 

LOSS & DAMAGE

You must not cause damage to, improperly use, remove, steal or tamper with any public facility, festival infrastructure (“Festival Property”) or cause any damage to the festival site’s neighbouring properties and local communities (including the Municipality of Arran-Elderslie ). You agree that you shall be held fully liable for any loss or damage to festival property or other damage caused by you.

The promoter will not be held responsible whatsoever for any loss or damage to any property (including without limitation personal property such as tents, cars, bags, money or other personal items) brought to or purchased at the festival.

You agree to indemnify and hold the promoter, its officers, staff and contractors harmless from any demands, loss, liability, claims or expenses (including legal fees on a full indemnity basis) made against the promoter by you or any third party due to or arising out of your attendance at the festival or any breach by you of the terms and conditions of this agreement.

You agree to hold the promoter, its officers, staff and contractors harmless from any and all liability for all demands, loss, liability, claims or expenses (including legal fees on a full indemnity basis) incurred by you or caused to third parties by you, arising out of your attendance at the Festival or any breach by your of the terms and conditions of this agreement. 

Consent to Photography, Videography, and Media Release

By purchasing a ticket to Sonic Springs Music and Arts Festival, you (the attendee) consent to the capturing and use of your image, likeness, actions, and statements in any live or recorded video display, photograph, or other transmission, reproduction, or depiction in any media, including but not limited to promotional materials, social media, and websites related to Sonic Springs Festival. You acknowledge that Sonic Springs Festival and its partners may use such media for promotional, marketing, and other lawful purposes, without any compensation or further notification, consent, or approval from you. If you do not wish to be recorded or photographed, please be aware that it is your responsibility to avoid areas where recording and photography are taking place. This consent is granted in perpetuity and applies worldwide, and no claim may be made against Sonic Springs Festival or its partners for the use of such media. By attending Sonic Springs Festival, you agree to release and hold harmless Sonic Springs Festival, its organizers, employees, affiliates, and any associated parties from any liability connected with the capture or use of your image or likeness in any media format.